Privacy Policy
Effective Date: 06/10/2024
At Lovely Aura, we are committed to protecting your privacy and ensuring the security of any personal information you provide when using our online beauty store. This Privacy Policy explains how we collect, use, and safeguard your data. By using our website, you agree to the practices outlined below.
1. Information We Collect
We gather various types of information to enhance and improve our services, including:
- Personal Information: Name, email address, phone number, billing and shipping addresses, and payment details when you place an order or subscribe to our newsletter.
- Usage Information: If you create an account, we collect your login credentials, order history, and preferences.
- Cookies and Tracking Technologies: Information such as IP address, browser type, and device information to help us understand how you use our website, enhance your browsing experience, and remember your preferences.
- Communication Information: Any correspondence or messages sent through our website or customer service.
2. How We Use Your Information
- Order Processing: To process and ship your orders, manage payment, and provide order updates.
- Customer Support: To communicate with you, respond to inquiries, and resolve any issues with your orders or account.
- Marketing and Communication: With your consent, to send newsletters, special offers, and promotions. You can opt out at any time via the unsubscribe link in our emails.
- Improving Our Services: To analyse usage patterns and improve our website, products, and services.
- Legal Obligations: To comply with legal and regulatory requirements, including the GDPR.
3. Sharing Your Information
Lovely Aura does not sell, rent, or trade your personal information. However, we may share data in the following cases:
- Service Providers: Trusted third-party partners (e.g. payment processors, shipping companies) who assist us in operating our website and fulfilling orders.
- Legal Requirements: When required by law or in response to valid legal requests by public authorities.
4. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access or misuse. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute protection.
5. Your Rights
Under GDPR, you have the right to:
- Access your personal data.
- Request correction of inaccurate information.
- Request deletion of your data (subject to legal obligations).
- Restrict processing under certain circumstances.
- Request data portability.
- Object to data processing for direct marketing.
To exercise your rights, please contact us at support@lovelyaura.co.uk. We will respond within one month.
6. Data Retention
We retain your data only as long as necessary to fulfil legal and operational requirements. Once no longer required, your data is securely deleted or anonymised.
7. International Data Transfers
Your data may be transferred and stored outside the EEA. When this happens, appropriate safeguards are applied to protect your data according to legal standards.
8. Cookies
We use cookies to enhance your browsing experience, personalize content, and analyse website traffic. You can modify cookie preferences in your browser. For details, see our Cookie Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with the revised effective date. Please review it periodically to stay informed.
10. Contact Us
If you have any questions or concerns, please contact us:
- Email: support@lovelyaura.co.uk
- Phone: 01634 980168
Shipping Policy
We process and ship orders promptly to ensure timely delivery. Shipping timelines and costs are displayed at checkout. Tracking information will be provided once your order has been dispatched.
Please ensure your shipping address is accurate. Lovely Aura is not responsible for delays caused by incorrect address details or customs clearance.
Terms & Conditions
By accessing and using our website, you agree to comply with these Terms and Conditions. Lovely Aura reserves the right to update or modify these terms at any time without prior notice.
- Use of Website: You agree not to misuse the website or engage in fraudulent activities.
- Product Information: We strive for accuracy in product descriptions, but minor variations may occur.
- Pricing: Prices are subject to change without notice.
- Intellectual Property: All content, images, and trademarks are the property of Lovely Aura and may not be reproduced without permission.
Refund & Returns Policy
We want you to be completely satisfied with your purchase. If you receive a damaged or incorrect product, please contact us within 14 days of delivery.
- Eligibility: Items must be unused, unopened, and in their original packaging.
- Process: Contact us at support@lovelyaura.co.uk with your order number and details.
- Refunds: Once approved, refunds will be processed to your original payment method within 7–10 business days.
Frequently Asked Questions
1. How long does delivery take?
Delivery usually takes 3–5 working days within the UK. International shipping times may vary depending on location.
2. Can I modify or cancel my order?
Orders can only be modified or cancelled before they are shipped. Please contact us as soon as possible for assistance.
3. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.
4. Are your products cruelty-free?
Yes, Lovely Aura is proud to offer cruelty-free beauty products sourced from ethical brands.
